Terms and Conditions

1. About Us

This website is operated by:

We provide general business consultancy and business support services.

2. Use of This Website

You may use this website for lawful purposes and to obtain information about our business and services.

You must not:

• use the website in a way that breaches any law or regulation;
• attempt to gain unauthorised access to the website or related infrastructure;
• interfere with the normal operation or security of the website;
• knowingly introduce harmful or disruptive material;
• copy or reproduce website content without permission where our rights apply; or
• use information from this website in a misleading or unlawful manner.

We may restrict or suspend access where we reasonably believe these terms have been breached.

3. Website Information

We aim to keep the information on this website clear and accurate.

However, website content is provided for general information only and may be updated from time to time.

Nothing on this website should be treated as legal, tax or other specialist professional advice.

You should obtain suitable independent advice where your circumstances require it.

4. Our Services

Our services may include:

• business reviews;
• commercial consultancy;
• operational support;
• business planning support;
• independent assessments; and
• ongoing business support.

The exact work provided will depend on the scope agreed with each client.

Information displayed on this website does not create a client relationship by itself.

A client relationship begins only when the scope, fee and relevant engagement terms have been agreed.

5. Quotations and Scope of Work

Before starting paid work, we will normally confirm:

• the services to be provided;
• the expected scope;
• the agreed fee or pricing basis;
• any relevant timescale; and
• any information required from the client.

A quotation may be subject to a stated acceptance period.

Work requested outside the agreed scope may result in an additional fee. We will discuss this with the client before carrying out additional work.

6. Fees and Payment

Our current starting prices may be displayed on our website.

The final fee may vary depending on the nature, complexity and scope of the engagement.

Unless agreed otherwise, payment terms will be stated in the quotation, invoice or engagement correspondence.

Clients are responsible for paying valid invoices by the stated due date.

Where payment is overdue, we may pause further work until the outstanding amount has been resolved.

7. Client Responsibilities

Clients are responsible for providing information that is accurate, complete and reasonably required for the agreed work.

Our recommendations may depend on the information supplied to us.

We are not responsible for issues resulting from information that is materially incorrect, incomplete, withheld or provided too late for reasonable consideration.

Clients remain responsible for their own business decisions.

8. No Guaranteed Outcome

We provide professional observations, guidance and recommendations based on the circumstances and information available at the time.

Business outcomes can depend on many factors outside our control.

We therefore do not promise or guarantee any particular commercial result, improvement or outcome.

9. Confidentiality

We treat confidential information received during an engagement with appropriate care.

We will not intentionally disclose confidential client information to an unrelated third party unless:

• the client has authorised us to do so;
• disclosure is reasonably required to provide the agreed service;
• we are required to do so by law; or
• disclosure is necessary to protect our lawful rights.

Our handling of personal information is explained further in our Privacy Policy.

10. Intellectual Property

Unless stated otherwise, the text, branding, layout and original materials on this website belong to us or are used with permission.

You may view and print reasonable extracts for your own internal business purposes.

You must not reproduce, publish, sell, distribute or commercially exploit our original website content without prior written permission.

Materials created specifically for a client will be governed by the terms agreed for that engagement.

11. Third-Party Websites

Our website may contain links to websites operated by other organisations.

These links are provided for convenience or reference.

We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms.

Following an external link is at your own discretion.

12. Website Availability

We aim to keep our website available and functioning properly, but uninterrupted access cannot be guaranteed.

We may temporarily restrict access for maintenance, security, technical reasons or circumstances outside our reasonable control.

13. Limitation of Responsibility

Nothing in these terms excludes or restricts responsibility where doing so would be unlawful.

Subject to that requirement, we are not responsible for indirect or consequential business loss arising solely from the use of general information displayed on this website.

Any responsibility connected with paid consultancy work will be considered according to the terms agreed for the relevant engagement and the law that applies.

14. Cancellation and Termination

Cancellation arrangements for a paid engagement will be confirmed as part of the agreed scope or engagement correspondence.

We may end or suspend an engagement where:

• agreed fees remain unpaid;
• required information is repeatedly not provided;
• continuing the engagement would breach a legal or professional obligation;
• there is abusive or inappropriate conduct; or
• another reasonable circumstance makes continued work impractical.

Any fees properly due for work already completed remain payable.

15. Privacy

We handle personal information in accordance with our Privacy Policy.

Please read our Privacy Policy for information about what we collect, why we use it, how long we retain it and the rights available to individuals.

16. Cookies

Our website may use cookies and similar technologies.

Further information is available in our Cookie Policy.

Where consent is required, visitors will be given a choice before relevant cookies are placed.

17. Changes to These Terms

We may update these Terms and Conditions when required.

The latest version will be published on this website together with the date it was last updated.

18. Governing Law

These terms are governed by the laws of [England and Wales / Scotland / Northern Ireland].

Any dispute will be dealt with by the courts that have legal authority over the matter, subject to any rights that cannot lawfully be excluded.

19. Contact Us

Questions about these Terms and Conditions can be sent to: